Communication – Scratch and Dent Mortgage

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Right House Capital is all about service.  Our goal is to make the loan sale as easy as possible.  There are many things RHC does to produce a seamless and transparent liquidation process of an unsaleable loan such as knowing buyers’ appetites, when to push for a better price and to expedite the due diligence process.  In order to put it altogether, Right House puts the utmost emphasis on constant and continual Communication on Scratch and Dent Mortgage Loans.

One might think communication is a basic and assumed service.  But you do not have to look hard to realize not all brokers understand this requirement.  RHC prides itself on over communicating by explaining the bid process, questioning tape data accuracy, giving due diligence time expectations, assisting in clearing conditions and following up on post-closing requirements.


Right House Capital is also not afraid to have the tough conversations.  Whether that is when a bid comes in low, when a bid fades due to discovering a discrepancy in due diligence or informing the seller of a buyer turndown. RHC understands a scratch and dent loan is a scratch and dent loan for a reason. Some of these loans can be extremely difficult to finalize the liquidation.  But they can be completed if there is direct and continual communication. Our sellers get answers and RHC provides them as fast as possible.

We strive to respond to calls and emails within the same business day. If we do not have an answer due to a 3rd party decision maker, RHC still responds same day and gives expectations on when we should get our answer.  RHC has an unwritten rule that clients should never send an email asking what is going on with a loan.  As this rule sets expectations to always be one step ahead on communication.  In summary, Right House prides itself on providing exceptional Communication on Scratch and Dent Mortgage Loans.

If your company has any scratch and dent loans, agency fall-out loans, re-performing loans, sub-performing loans, non-performing loans or any type of unsaleable loans, contact Andrew Zale at 502-365-5632.  You can then see for yourself the communicational difference.  This is what sets apart Right House Capital from other scratch and dent brokers and buyers.

Right House Capital -
Right House Capital

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